FAQs

Where is my order / How does shipping work?

Paint by Numbers DIY partners with global merchants and artisans in order to provide you the best prices and the most interesting products. Most of our orders are shipped from Thailand, China, and India through our partnership with USPS. Our items are sourced in bulk from these countries, so packages usually arrive at your doorstep between 10-24 business days after you place your order. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.

We apologize if your order is running late.

Why did I receive Multiple Tracking codes?

We ship our items from multiple locations, so, it is quite possibility that orders with multiple items arrive in multiple packages, separately and at slightly different times. Each package is assigned a different tracking Number.

Why Tracking Number for my order is not updating?

This is perfectly normal if tracking information is not updating. When your order is in transit and moving between countries, tracking will be very slow to update. When the item lands in the US, it will move very quickly to your doorstep. You can track your order by simply entering your tracking number into the official USPS Tracking Site.

What's included in my order? 

Everything that you need to complete a precious painting is included in each painting kit. You Just need to add water in paints. All of our painting kits come with canvas, all required acrylic paints, and 3x brushes.

 

How to get the wrinkles and creases out of canvas? 

The Best way to getting wrinkles and creases out of a canvas is to use an iron on high, However, before you go ahead and do that, Please read our blog

How to remove Wrinkles from Canvas.

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What is your Refund Policy?

We offer a 100% money back guarantee on all our paint by number kits. If you are not completely satisfied with your order, you can return them to our New York office location for a full refund within 50 days after you purchase. Offering a Longer return period is not feasible for us because paints dry out after a few months.

To begin the return process, please E-Mail us with the order number included in your order confirmation email, the email address you used to place the order, Full name and address of the customer, and purchase date.

NOTE: Returned items must be in the same condition in which you received them. Unfortunately we cannot offer refunds for partially completed paintings.You will be responsible for paying for your own shipping costs for returning your item.
Return address:
149 Broadway
Staten Island, N.Y, 10310